FAQ - Help
Frequently asked questions about Researchvideo
My media file does not upload or upload takes too much time?
Some files are massive. Also wireless/mobile connection can be unreliable. Possible solutions:
- Cancel the process and try again later
- Use fiber connection instead of WLAN or mobile connection
- Make sure the filename does not contain special characters or multiple file extension names. E.g. "recording-of-yhteistyopaivat.mp4" is a good file name whereas "Recording of Yhteistyöpäivät - JKL_121024.avi.mp4" is not
- Locally encode the file to a smaller/new version by using software like Handbrake
My media file is stuck in encoding process?
The media file (video, audio) might be in an unknown format, or the file could be slightly corrupted. Possible solutions:
- Just wait. There might be many encoding/transcription/blur/translation operations in queue. Encoding a file then might take until the next day.
- Cancel the process and try again later
- Locally encode the file in a different format, like from .wav file to .mp3 file by using software like Handbrake
- Locally trim the media file (even a one millisecond might be enough) and then save it again and try again
- Make sure the filename is well formed and contains only one file extension, eg. "myvideofilename.avi"
If none of the above helps, please contact plone-support@jyu.fi and tell the URL (web address) of your project and error message info.