FAQ - Help

Frequently asked questions about Researchvideo

My media file does not upload or upload takes too much time?

Some files are massive. Also wireless/mobile connection can be unreliable. Possible solutions:

Cancel the process and try again later
Use fiber connection instead of WLAN or mobile connection
Make sure the filename does not contain special characters or multiple file extension names. E.g. "recording-of-yhteistyopaivat.mp4" is a good file name whereas "Recording of Yhteistyöpäivät - JKL_121024.avi.mp4" is not
Locally encode the file to a smaller/new version by using software like Handbrake

The media file (video, audio) might be in an unknown format, or the file could be slightly corrupted. Possible solutions:

Just wait. There might be many encoding/transcription/blur/translation operations in queue. Encoding a file then might take until the next day.
Cancel the process and try again later
Locally encode the file in a different format, like from .wav file to .mp3 file by using software like Handbrake
Locally trim the media file (even a one millisecond might be enough) and then save it again and try again
Make sure the filename is well formed and contains only one file extension, eg. "myvideofilename.avi"

If none of the above helps, please contact plone-support@jyu.fi and tell the URL (web address) of your project and error message info.